Airlines Don't Have To Be Hated
NEW YORK ( InvestorPlace ) -- Fuel price volatility and a sluggish economic recovery have dampened investors' hopes that the airline sector will recover the altitude lost during the Great Recession. Now here's one more sign of turbulence: consumer satisfaction with airlines is sinking. In the most recent survey by the American Customer Satisfaction Index (ACSI), airline passenger satisfaction dropped 1.5% to a mediocre satisfaction score of 65. As a group, airlines registered the lowest satisfaction score of any of the 47 industries included in the survey. That average score of 65 means airlines are tied with newspapers for the sector with which consumers are least satisfied - even below the federal government (65.4). Also see : Can a GOP President Fix the Economy? Specific airlines did even worse, with four legacy carriers landing in the top 10 most-hated companies list: Delta ranked eighth with a score of 63. The year-over-year change was equally significant: Delta's score of 56 is down nearly 10% from the 62 it posted this time last year and US Airways is down 1.6% from last year's 62. The data concerning the merged United Continental is a bit skewed because the survey still measures the airlines separately, but Continental slipped a whopping 9.9% to a score of 64. United ticked up from 60 last year to 61 -- an increase of 1.7%. Also see : EU Pollution Fees Could Lower U.S. Airlines' Upside Not every airline is on the losing end of the satisfaction stick, however. Southwest is still feeling the love -- with a high-flying score of 81. So what is Southwest doing right that its peers aren't? Here are three key differences: 1. Bags Fly Free -- It should surprise no one that airline passengers have grown sick of baggage fees. The ACSI survey found passengers that pay to checked bags are 10 points less satisfied than those who don't (58 to 68). Southwest's "Bags Fly Free" policy has generated hundreds of millions in revenue for the carrier as passengers fed up with paying high bags fees have switched to LUV. Delta, the most hated airline survey-wise, collected $952 million in baggage fees alone in 2010.The U.S. Manufacturing Myth: Why China's Rattled!
China is losing its edge. It's now cheaper to make something in Baltimore than Beijing. U.S. manufacturing is surging back! A top analyst at TheStreet has identified a small company at the epicenter of this long-term megatrend. Get its name in our free report called, "The Little- known Industrial Stock With Huge Upside Potential.
American Customer Satisfaction Index - News
Now here's one more sign of turbulence: consumer satisfaction with airlines is sinking. In the most recent survey by the American Customer Satisfaction Index (ACSI), airline passenger satisfaction dropped 1.5% to a mediocre satisfaction score of 65.
The cable television provider had a satisfaction rating of 59 out of 100 on The Atlantic's report. Time Warner reported $18.9 billion in Capital Region revenue in 2010. The Atlantic's American Customer Satisfaction Index rates companies based on
Pepco finished dead last among 225 US companies rated in the latest American Customer Satisfaction Index. In so doing, its score of 54 out of 100 was well below the 74 average score for all investor-owned utilities,
based US Airways; and New York-based Time Warner Cable all made it onto The Atlantic magazine's "19 Most Hated Companies in America" list, released this month. The rankings were based on the American Customer Satisfaction Index, which rates 225
LOUISVILLE, KY () – UPS is getting high marks in a new survey of customer satisfaction. New numbers from The American Customer Satisfaction Index, show that UPS had some of the most satisfied customers in the country. Some other companies didn't
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It takes a lot of blunders, excessive fees and horrible customer service to make a of the most hated companies. The American Customer Satisfaction Index assembled just such a list, and almost all of them are large banks, airlines, power and telecom companies. The number one most hated company in the U.S. is PEPCO, the Potomac Electric Power Co. that serves much of the Washington, DC, area. The average PEPCO customer experienced 70% more outages that lasted twice as long as customers of other big city utilities. Here are the 19 most hated companies in the U.S., according to the American Customer Satisfaction Index:
Potomac Electric Power Co.
Congratulations to San Isabel Electric on earning a rating of 89 in the American Customer Satisfaction Index, ranking 11th in the nation!
used by 80% as primary engine, Bing going strong - 2010 American Customer Satisfaction Index (ACSI) 
used by 80% as primary engine, Bing going strong - 2010 American Customer Satisfaction Index (ACSI) 
Delicious: Press Release July 2010: "according to the 2010 American Customer Satisfaction Index (ACS... [marketing]
popular…but not really *liked* - 2010 American Customer Satisfaction Index (ACSI) American Customer Satisfaction Index - Bookshelf
American customer satisfaction index, 1998 transportation/communications/utilities and service sectors, national update
American customer satisfaction index, 1999 transportation/communications/utilities sectors, national update
Customer Satisfaction Evaluation, Methods for Measuring and Implementing Service Quality
7.14 SCSB results for 1989-2003 7.6.2 American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) was established in 1994 following ...The Measurement of Customer Satisfaction, Existing Research, Comparison of Different Methods, and Critical Appraisal
In the following, the main features of two of the most important and established barometers, the American Customer Satisfaction Index (ACSI) and the German ...Service leadership, the quest for competitive advantage
The American Customer Satisfaction Index (ACSI) was started in 1994 and has grown to a comprehensive national study, administered on a quarterly basis. ...Day-after-day Note Directory
American Consumer Satisfaction Index
Tracks trends in household consumption and provides insight into the consumer economy for companies, industry trade associations, and government agencies.
American Customer Satisfaction Index
ACSI Founding Partners. Sponsor. E-Business. E-Commerce. E-Government ©2011 American Customer Satisfaction Index. All Rights Reserved. Site Map. Privacy & Security ...
American Customer Satisfaction Index - Wikipedia, the free ...
The American Customer Satisfaction Index (ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. ...
American Customer Satisfaction Index: Definition from Answers.com
American Customer Satisfaction Index (ACSI) Economic indicator established in 1994 by the american society for quality and the University of Michigan
ACSI Matters - Insights from the American Customer ...
On this blog we will focus on a variety of subjects relating to the American Customer Satisfaction Index and customer satisfaction in general. ...